Shipping policy
Thank you for shopping with Cullects. We strive to deliver your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
Order Processing
All orders are processed within 1–2 business days after your payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
During promotional events or periods of high order volume, processing times may be slightly longer. If your order is significantly delayed, we’ll notify you via email.
Delivery Time
We currently deliver across Pakistan.
Estimated delivery times are:
- Major Cities: 2–5 business days
- Other Cities & Remote Areas: 3–7 business days
Delivery times are estimates and may vary due to weather conditions, public holidays, courier operations, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.
From time to time, Cullects may offer Free Shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation along with your tracking details (where available).
Please allow up to 24 hours for tracking information to become active.
Delivery Address
Please make sure your shipping address, phone number, and recipient details are correct before completing your order.
Cullects cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you need to update your shipping information, please contact us immediately at info@cullects.com. We’ll do our best to assist you before your order is dispatched.
Delivery Delays
While we work with reliable courier partners, delivery schedules are estimates and cannot always be guaranteed.
Occasionally, deliveries may be delayed due to:
- Public holidays
- Severe weather conditions
- Courier service disruptions
- Remote delivery locations
- Other circumstances beyond our control
We appreciate your patience should any unexpected delays occur.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at info@cullects.com.
To help us resolve your request quickly, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
We’ll review your request and arrange a replacement or refund where applicable.
Failed Deliveries
If a delivery cannot be completed because:
- the provided address is incorrect,
- the recipient is unavailable after multiple delivery attempts,
- or the package is refused,
the order may be returned to us. Additional shipping charges may apply if the order needs to be shipped again.
Need Help?
If you have any questions about your shipment or need assistance with your order, please don’t hesitate to contact us.
Email: info@cullects.com
