Privacy Policy

We collect information to provide you with a smooth, secure, and reliable shopping experience.

Information you provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment providers)
• Account login details
• Messages or inquiries sent through our contact forms or email

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring URLs and interactions

Cookies & tracking

We use cookies to remember your preferences and cart, improve speed and functionality, analyse traffic, and deliver relevant promotions. You can disable cookies in your browser, though some features may not work.

Your information is used strictly to operate and improve our services, including:

• Processing and fulfilling orders
• Managing payments and deliveries
• Providing customer support
• Communicating order updates and service notices
• Improving our products, website, and experience
• Sending promotional emails (only if you opt in)
• Detecting fraud or unauthorised activity

We do not use your data for purposes unrelated to your shopping experience.

We respect your privacy and do not sell or rent your personal information. We may share limited data only when necessary with:

• Payment processors to securely complete transactions
• Shipping & logistics partners to deliver your orders
• Service providers for hosting, analytics, or customer service
• Legal authorities, if required by law or to protect our rights

All payments are processed through secure, trusted third-party gateways. Cullects does not store or have access to your credit or debit card details.

We take reasonable measures to protect your information, including SSL encryption, restricted access to sensitive data, and trusted third-party platforms with strong security standards. While no online system is 100% secure, we continuously work to safeguard your information.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally allowed)
• Opt out of marketing emails at any time
• Restrict or object to certain data processing

To exercise your rights, contact us at info@cullects.com.

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

We retain personal information only as long as necessary to fulfil orders, meet legal/tax obligations, and resolve disputes. When no longer required, it is securely deleted or anonymised.

If you access Cullects from outside our operating region, your information may be transferred and processed in countries where our service providers are located. By using our Site, you consent to this transfer.

Cullects does not knowingly collect personal information from children under 13. If we become aware such information has been collected, it will be deleted promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are posted on this page with a revised date.