Shipping Policy

All orders are processed within 1–2 business days after payment is successfully confirmed. Orders placed on weekends or public holidays are processed the next working day. During promotions or high-volume periods, processing may take slightly longer — we’ll notify you by email if significantly delayed.

We currently deliver across Pakistan. Estimated delivery times:

• Major cities: 2–5 business days
• Other cities & remote areas: 3–7 business days

Delivery times are estimates and may vary due to weather, holidays, or courier operations.

Shipping charges, if applicable, are displayed during checkout before your order is confirmed. From time to time, Cullects may offer Free Shipping on selected products or promotional campaigns.

Once dispatched, you’ll receive a shipping confirmation with tracking details (where available). Please allow up to 24 hours for tracking to become active.

Please make sure your shipping address, phone number, and recipient details are correct before completing your order. Cullects cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information. Need to update your details? Contact us at info@cullects.com before dispatch.

While we work with reliable courier partners, schedules are estimates. Deliveries may occasionally be delayed due to:

• Public holidays
• Severe weather conditions
• Courier service disruptions
• Remote delivery locations
• Other circumstances beyond our control

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days at info@cullects.com with your order number and clear photos of the item and packaging. We’ll arrange a replacement or refund where applicable.

If a delivery cannot be completed because the address is incorrect, the recipient is unavailable after multiple attempts, or the package is refused, the order may be returned to us. Additional shipping charges may apply for re-shipping.