Refund policy
At Cullects, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before requesting a return.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, manuals, and tags (if applicable).
- Be accompanied by the original receipt or proof of purchase.
Returns requested after the 7-day period may not be accepted.
How to Request a Return
To start a return, please contact our support team at info@cullects.com with the following information:
- Your Order Number
- Your Full Name
- Reason for the return
- Clear photos or videos (if the item is damaged, defective, or incorrect)
Our team will review your request within 1–2 business days.
If your return is approved, we’ll provide complete return instructions, including the return address. Please do not send any item back without receiving return authorization, as unauthorized returns cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- Damaged
- Defective
- Missing parts
- Different from what you ordered
Please contact us within 48 hours of delivery at info@cullects.com and include clear photos or videos of the issue.
Once verified, we’ll arrange a replacement or provide a refund at no additional cost to you.
Items That Cannot Be Returned
For hygiene, safety, and quality reasons, the following items are not eligible for return:
- Personal care and beauty products
- Perishable goods
- Customized or personalized products
- Gift cards
- Digital products
- Items marked as Final Sale or Clearance
If you’re unsure whether your product qualifies for a return, feel free to contact us before placing your order.
Change of Mind
If you wish to return an item because you’ve changed your mind, the product must be:
- Unused
- In its original packaging
- In resalable condition
The customer will be responsible for the return shipping charges unless the return is due to an error on our part.
Exchanges
If you received a defective or incorrect item, we’ll gladly replace it subject to stock availability.
For all other exchanges, we recommend returning the original item (if eligible) and placing a new order for the preferred product.
Refund Process
Once your returned item is received and inspected, we’ll notify you via email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Shipping Charges
Original shipping charges are non-refundable, except when:
- You received the wrong item.
- Your product arrived damaged or defective.
- The mistake was caused by Cullects.
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect product, Cullects will cover the return shipping cost.
For all other approved returns, customers are responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.
Need Assistance?
Our support team is always happy to help.
Email: info@cullects.com
