Return & Refund Policy

We offer a 7-day return policy — you have 7 days from the date of delivery to request a return. To be eligible, your item must:

• Be unused and in its original condition
• Be returned with all original packaging, accessories, manuals, and tags (if applicable)
• Be accompanied by the original receipt or proof of purchase

Returns requested after the 7-day period may not be accepted.

To start a return, contact our support team at info@cullects.com with:

• Your order number
• Your full name
• Reason for the return
• Clear photos or videos (if the item is damaged, defective, or incorrect)

Our team will review your request within 1–2 business days. If approved, we’ll share full return instructions and the return address. Please do not send items back without return authorisation.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 48 hours of delivery at info@cullects.com with clear photos or videos. Once verified, we’ll arrange a replacement or refund at no additional cost to you.

For hygiene, safety, and quality reasons, these are not eligible for return:

• Personal care and beauty products
• Perishable goods
• Customized or personalized products
• Gift cards
• Digital products
• Items marked Final Sale or Clearance

If you’re returning because you changed your mind, the product must be unused, in its original packaging, and in resalable condition. The customer covers return shipping unless the return is due to our error.

If you received a defective or incorrect item, we’ll gladly replace it subject to stock availability. For other exchanges, we recommend returning the original item (if eligible) and placing a new order.

Once your returned item is received and inspected, we’ll email you regarding the status of your refund. If approved, your refund is issued to your original payment method within 5–10 business days. Your bank or payment provider may need extra time before funds appear.

Original shipping charges are non-refundable, except when you received the wrong item, your product arrived damaged or defective, or the mistake was caused by Cullects.

If the return is due to a damaged, defective, or incorrect product, Cullects covers the return shipping cost. For all other approved returns, customers are responsible for return shipping.

Orders may be cancelled before they are dispatched. Once shipped, an order cannot be cancelled and must follow the return process after delivery.